Terms of Use

This page outlines to you the Terms of Use by which you are using the website or mobile phone site for www.coachholidays.com (hereinafter referred to as “Website”).

Your use of the Website indicates your acceptance to these Terms of Use and your agreement to abide by them.

Where the term “Tour Operator” is used, this will refer to a company who is advertising their holidays and/or tours on the Website. The Tour Operator is the Company who you will purchase your Tour from and who you will contract with. You will not at any stage enter a contract with www.coachholidays.com to purchase a Tour.

The term 'Tour' refers to a holiday, tour, day trip, or event, whether travelling by coach, plane, self-drive or other means, and whether including accommodation, a ticket or an admission, or any other holiday/tourist element or any other product advertised on the Website.

1. The Website is operated by Just Go Holidays Limited trading as Coachholidays.com, a company registered in England and Wales under company number 04553601 whose registered office is at 1st Floor 111 High Street, Cheltenham, England, GL50 1DW (“Coachholidays.com”).

2. The Website is an advertising website only and advertises Tours that are run by Tour Operators. Coachholidays.com does not act as an agent or a partner to any of the Tour Operators. Any contracts created via the advertising on the Website are between you and the Tour Operator or other third party who is offering these Tours. You will not enter a contract at any stage with Coachholidays.com. A contract for the provision of any Tour will not come into existence between you and a Tour Operator until you have abided by the Terms and Conditions of Booking relevant to that Tour Operator.

3. You are responsible for ensuring that all persons who access the Website through your internet connection are aware of these terms and that they comply with them.

4. To make it as easy for you as possible, you may speak with representatives for Tour Operators through dedicated lines provided by us. There should not be any deliberate attempt by the Tour Operator or you to circumvent the involvement of Coachholidays.com in your booking arrangements.

5. All Tours shown on the Website are subject to availability by the Tour Operator and it is entirely the Tour Operator's responsibility to notify you of any changes or cancellations which will be subject entirely to the Tour Operator's Terms and Conditions.

6. Coachholidays.com provides information on specific Tours as supplied by the Tour Operator and does not guarantee that the information displayed on the Website is accurate. An error or omission relating to Tours themselves may occur due to inaccuracies of information provided by the Tour Operator (which are entirely the Operator’s responsibility) or due to errors or inaccuracies caused by a data feed issues. Coachholidays.com will endeavor to correct any inaccurate information as quickly as possible, although it is the responsibility of the Tour Operator to provide accurate information relating to its Tours for display on the Website. How an Operator deals with any issues arising from this will be covered by the Operator’s contract with you.

7. Where Coachholidays.com publishes and controls information on the Website, it will use all reasonable endeavors to correct errors or omissions as quickly as practicable after being notified of them.

8. Coachholidays.com shall not be liable for and accepts no responsibility for any information presented by the Tour Operator including, but not limited to, pricing, liability in connection with any products, bookings, cancellations, call backs, alterations, monetary transactions between you and the Tour Operator, the performance of the contract entered into between you and the Tour Operator or any circumstances that may arise during the running of a Tour or the provision of any services.

9. Coachholidays.com does not accept any responsibility for the bookings made by you and will in no way be held liable for cancellation, change costs or any other costs, expenses or losses and it is entirely up to you to resolve this with the Tour Operator.

10. Coachholidays.com cannot guarantee that the Website is free from infection by viruses or anything else that has contaminating or destructive properties. You must not misuse the Website by introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server or hosted environment on which the Website is stored, or any server, hosted environment, computer or database connected to the Website.

11. Coachholidays.com cannot be responsible for information displayed or any other issue arising out of the Website being sabotaged on accessed in an unauthorised manner by a third party. This includes, but is not limited to, third parties generating poor quality backlinks to the Website (which may affect the Website’s Google rankings) or registering links to the Website from poor quality spam sites.

12. All rights in the Website, including copyright, the content and design of the Website, is owned by Coachholidays.com or used under licence from third party owners. Any use of this Website or its contents, including copyright or storing it or them in whole or part, other than for your personal or non-commercial use is prohibited without the permission of Coachholidays.com. You are prohibited from copying, modifying, transmitting, distributing, selling, displaying, licensing, or reproducing any content including images and other media on this Website for any commercial purpose.

13. If you breach the provisions of these Terms of Use, Coachholidays.com shall be entitled to suspend or permanently terminate your access to the Website. You shall fully and effectively indemnify Coachholidays.com in respect of any losses, damages and/or costs incurred or suffered by Coachholidays.com relating to your breach of these Terms of Use.

14. To the maximum extent permitted by law, Coachholidays.com disclaims all liability, representations, warranties, whether express or implied by statute, custom or usage relating to the information contained in or services offered on this Website. This does not affect your statutory rights under English law. Coachholidays.com shall not be liable for any losses or damages (whether direct, indirect, or consequential) whatsoever, whether in contract, tort (including negligence), or otherwise arising from this Website, or from any interruption or delay in accessing this Website. To the extent Coachholidays.com may be deemed liable to you in any event, its total liability to you will be limited to the sum of £20.

15. Coachholidays.com processes information about you in accordance with the Privacy Policy displayed on the Website from time to time. By using the Website, you consent to such processing, and you warrant that all data provided by you is accurate.

16. These Terms of Use may vary from time to time. By using this Website, you accept that you are bound by the Terms of Use in force at that time and displayed on this page.

17. If any part of these Terms of Use or any document referred to herein is illegal or unenforceable, such portion(s) shall be excluded from these Terms of Use and any relevant document to the minimum extent required and the balance of these Terms of Use and any relevant document shall remain in full force and effect and enforceable.

18. These Terms of Use and any documents or policies referred to herein shall govern the entire relationship between the parties to the exclusion of any other terms.

19. It is not the intention of the parties to confer any rights on any third parties by virtue of this Agreement and accordingly the Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms of Use.

20. These Terms of Use and any disputes that may arise between you and Coachholidays.com will be governed by the laws of England and Wales and the parties shall submit to the jurisdiction of the English courts.

If you have any queries in relation to this Website, you can contact Coachholidays.com by emailing enquiries@coachholidays.com. Coachholidays.com is unable to answer questions about specific Tours, therefore please contact the Operator directly in the case of such a query.

Coachholidays.com is not an agent and is therefore not responsible for dealing with complaints about Tours or the Tour Operator. The contract for the Tour(s) is between you and the Tour Operator, therefore any queries or concerns relating to the Tours or services should be addressed to the Tour Operator.

Should you have a complaint or comment specifically about the content or service provided by Coachholidays.com please send an email to enquiries@coachholidays.com. We will endeavor to respond as quickly as practically possible.