Want to know more before you book?

With our selection of frequently asked questions, we've tried to answer most of the issues that may arise with regards to booking your coach holiday, but if you cannot find the solution you're looking for here, then you can e-mail us with your questions instead.

1: How do I book a coach holiday?
2: Will my money be safe?
3: What happens once I've booked?
4: When do I pay the balance?
5: Do I need travel insurance?
6: Do you sell any last minute coach holidays?
7: Is there a limit on how much luggage I can take?
8: What if I have a special requirement?
9: What if I have a complaint?
10: Will I have to change coaches?
11: Can I amend my booking later?
12: Are all of the holidays shown available?
13: Is my coach operator a reputable company?
14: Where are the coach operators booking conditions?
15: Will my booking be influenced by your sales team?
16: If I phone, will there be lots of numbers to press?
17: Do you only sell coach holidays?
18: Why the website?

How do I book a coach holiday?

To book your coach holiday, simply follow these step by step instructions:

Step 1 - Your preferred month of travel, departure county and town.
It's usually best to leave the date as "Any" due to varied departure dates available across all the operators we work with. Your selected area will be used as a reference to help us display holidays and operators that pick-up in that area. You also have the option to choose an airport or railway station you would like to depart from.

Step 2 - Your additional search options
You may have a clear idea of where you would like to go, so there is the option to choose a destination from a dropdown menu, or by typing in the box - alternatively you can leave this blank if you would just like some holiday inspiration. There are also further options you can select, including operator, duration, method of transport and price range.

Once you're happy with your choices, click search to continue to the next step.

Step 3 - Browse and Request
You should now have a selection of results to choose from; however there may be times when no results can be found. This is because we are constantly updating our database and some holidays may have been removed due to cancellations or similar circumstances. Perhaps try to amend or widen your search - maybe remove your Town if you are willing and able to travel a little bit further to join a tour.

Once you have found a holiday, click on the 'View Tour' link or select an alternative departure date from the dropdown menu to view a detailed itinerary, hotel information, links to the operator's information and a link to the booking request form.

If you are happy that this is the holiday for you, click on the 'Request this holiday' button and you will be taken to our booking request form.

Booking Request Form

We require that you specify the number of passengers that wish to travel and the number of rooms and room types required for these passengers, along with your full name, your town or city, your daytime telephone number and your e-mail address.

Once you have completed the form, click the 'Send this request' button and your details will be sent to our reservations team who will then contact you with you to complete your transaction. You will also recieve and automated email outlining basic details for the tour you have requested, for your reference.

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Will my money be safe?

Yes, we are proud members of ABTA and are therefore financially secure as all of its members have to lodge bonds with them, giving you peace of mind.

The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations. Therefore, you will benefit from all EU rights applying to packages. More information about financial protection, regulations, including the key rights, can be found here.

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What happens once I've booked?

Upon receiving your booking request either by telephone or by our booking request form, our reservations team will check to make sure that every aspect of the holiday is available, including your local joining point. If your holiday isn't available, there are many other options to choose from or alternative dates for example.

A member of the team will then call or e-mail you to proceed with your booking and you will be expected to pay a deposit or the full amount if the booking is made close to the departure date.We accept payment by VISA and Mastercard. There is no charge for these methods of payment. Payments by cash can only be made in person at our travel shop in Croydon. Payments by cheque can only be made for those companies that are prepared to reserve the accommodation pending our receipt of your cheque.

When the reservation has been made, we will send you our receipt showing details of your booking and within 7 to 10 days later, you will receive a confirmation issued by the holiday operator confirming all the details of your reservation. You must check this confirmation carefully upon receipt as this forms the basis of your contract with the operator.

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When do I pay the balance?

Where you only pay a deposit you must pay the full balance by the balance due date notified to you at the time of booking. This will also be stated on the initial travel documents we send to you. Please note that the operator's confirmations will show a later date - this is to give us enough time to pass your monies on to the operator.

If balances remain unpaid after the operator's due date, under the operator's terms ad conditions, your holiday may be subject to cancellation.

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Do I need travel insurance?

Many tour operators require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If we have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (e.g. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance.

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Do you sell any last minute coach holidays?

Yes. These can be found on our 'Special Offers' page.

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Is there a limit on how much luggage I can take?

Generally, you are limited to one medium sized suitcase per person with a maximum weight of 18 kilos (40lbs). A small holdall can also be taken inside the coach.

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What if I have a special requirement?

If the operator offers rooms with a sea view at an extra charge, this becomes part of the contract as long as your confirmation states that this has been booked.

If however, you want for example: a bedroom on the ground floor or a special diet, there are two alternatives. You can accept that the request will be noted and passed to the hotel concerned but is NOT guaranteed or in most cases, you can apply in writing to the operator concerned giving full details of your requirements and the reasons for them. The operator will in turn contact the hotel and advise you in due course whether they can meet your request or not.

Disabled passengers can usually take a wheelchair but such a requirement must be notified to the operator at the time of booking. Normally, such requirements can be met but if a client is severely disabled, there must be someone accompanying them to assist them at all times.

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What if I have a complaint?

If it is about our service then you can contact us by telephone, in writing or by e-mailing and we will reply in due course. If it concerns a tour operator, you must put your complaint in writing stating your booking reference and the lead passenegers name and send it to us or direct to the operator concerned.

You should of course if possible, have reported the problem to the operator's representative or to the hotel manager at the time of your stay. Telephone complaints are not acceptable as it is essential that the facts are clearly stated in writing so that the operator concerned can justify any actions they may wish to take. If a complaint should lead to disciplinary action against a member of staff for example, it is essential that there is documentary evidence to justify the action.

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Will I have to change coaches?

If the operator offers a large number of local joining points, it is fairly certain that the coach you've joined will take you to an interchange point where you will transfer to your holiday coach. This change of coach usually takes place in a reserved section of a motorway service area so that you can have a break for refreshments until all the coaches are ready for departure.

Some operators only offer joining points en route to their destination which you can find details of in the back of their brochure or you can have our reservations team check the details for you if you wish.

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Can I amend my booking later?

If you want to change the departure date of your holiday, some operators will consider this to be a cancellation and you will lose your deposit or even more if it's close to the departure date. If it is a simpler matter such as changing your joining point, this can usually be done for a small charge, or for some operators - free of charge, but we strongly advise against changing any of your arrangements at the last minute. If for example you changed your joining point a few days before your holiday was due to depart, there would not be enough time to send an amended confirmation and if a passenger list had already been printed, this would involve alteration by hand which could lead to errors.

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Are all of the holidays shown available?

We will have to answer "No". It is not in our interest or that of our customers to offer holidays that are not available but it is a matter of having both the necessary hotel accommodation and seats on the coach. It is possible therefore that there are seats on the coach and rooms with double beds but no single rooms or twin bedded rooms available.

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Is my coach operator a reputable company?

It is not in our interest to use unreliable companies as we would only cause problems for ourselves. All the operators we use have been trading for a number of years and are fully bonded so in the unlikely event that they should cease operating, you can rest assured that your money is protected. The fact that we do not show the programmes for some operators does not indicate that the company is unreliable, it could be that we are not appointed agents for them or feel that as they specialise in a certain locality, there would be insufficient demand to justify their inclusion.

All of the holidays offered are of a reasonable standard but obviously, prices vary and as a rough guide, you only get what you pay for. Some operators compete on price, others on quality, but we hope we have given sufficient details of the companies and their itineraries for you to make an informed choice. If you travel on a 36 seat coach with increased leg room or stay at four star hotels, it will obviously cost more than travelling on a 48 seat coach and staying at 2 or 3 star hotels. The final choice has to be yours!

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Where are the coach operators booking conditions?

The operators booking conditions are available as a downloadable PDF file and can be found alongside the itinerary upon viewing a holiday's details. We strongly urge that you read them as they will form the basis for your contract with the operator. We can only take bookings on the understanding that you are aware of the operator's booking conditions.

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Will my booking be influenced by your sales team?

Definitely not. We have tried to show all the relevant details for each holiday displayed and if the customer has made a choice, our team know that they must respect that decision.

We do not pay incentives to our staff for promoting a particular company.

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If I phone, will there be lots of numbers to press?

No, once you've dialled our phone number, there is no list of options to select from. We do have a computerised telephone system but this passes the calls to the next available team member who will be happy to answer any questions you may have.

It is of course quite possible that they might not know the answer immediately but it is their responsibility to find someone who does and if necessary, telephone you with the answer later in the day. We try to have sufficient staff available at all times to handle calls without any undue delay but sometimes a large number of calls come through at the same time. If this happens, you will be placed in a queue with a recorded message informing you of your current queue position.

During opening hours, it is however possible to dial "0" while waiting to be connected to an agent, to leave a voicemail message for a member of our reservations team to call you back. To ensure a call back is logged and dealt with efficently, please remember to clearly leave your name and a contact number in your message.

Although we are open from 8:30am until 5:30pm Monday to Friday and 8:30am until 4:30pm on Saturday, not all the coach operators are open for the same hours and we may not be able to book you but we can make a note of your request and deal with it as soon as the operator is open for business.

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Do you only sell coach holidays?

No, we are a general travel agency but we've specialised in coach holidays for over 50 years now. Please refer to our About us page for further details of our company. We also have a travel shop based in Croydon where we able to book a further variety of holidays.

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Why the website?

Coach touring holidays have been popular for many years and there are now a large number of operators to choose from. We probably sell more coach holidays through our travel shop than any other travel agent in the UK.

From our home town of Croydon alone there are 14 operators to choose from, so we decided that the solution was to create a list of all the operators and all their itineraries on offer and store them in a database for displaying on the internet.

Therefore; CoachHolidays.com was born!

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